Shipping & Returns

Shipping costs vary between each product and are based on the weight in kilograms. We use the Royal Mail The rate tables for postage are listed below. We add a small packaging and handling charge of £1.00  to the postal rates. Once you have placed an item in your shopping cart you will be able to see the delivery cost for that item. You can still remove it at this point if you are not happy with the shipping costs. 

The Royal Mail postal rates in the tables below are current as of November 2015, and were last updated by Royal Mail on the 30th March 2015

Royal Mail First Class Standard Post - Normally Delivered Next Day - Monday to Saturday
Size Weight up to 1st Class
Letter 100g 63p
Large Letter 100g 95p
  250g £1.26
  500g £1.68
  750g £2.42
Small Parcel 1kg £3.30
  2kg £5.45
Medium Parcel 1kg £5.65
  2kg £8.90
  5kg £15.85
  10kg £21.90
  20kg £33.40
Royal Mail Prices 2015 Royal Mail weight and size guide
Packaging and Handling Charge

In addition to the Standard Royal Mail Postal Rates above, an additional charge of £1.00 will be added to cover our packaging and handling costs. 
Multiple Orders  
We are more than happy to combine postage costs if you are ordering more than one item. This isn't always possible as a multiple order can cost the same as sending several things individually but we will try our best to save you money if we can. Please let us know via the Contact page what you would like to purchase and a postage cost will be emailed to you. We regret partial postage refunds cannot be issued after you have purchased and paid. We aim to despatch parcels as quickly as possible but please allow up to 14 days for delivery before getting in touch regarding your order status. 
*Please be aware that we are a rurally based business and although we try to post as often as possible it may be that your order will not be posted for a few days after you have placed it. If you need something in a hurry, do please get in touch and we will do everything we can to get your order to you as quickly as possible. Delays can also be caused by Bank Holidays, Ferries, Industrial action, Cows on the road, Red Squirrels eating through power cables, Dogs eating order forms, Boys being a nuisance and generally life just getting in the way. Please note that larger items and furniture may take longer to be delivered. If a delay is anticipated we will keep you informed. UK Parcels are automatically insured up to the value of £41.00 against loss or damage (there are exceptions to this; notably breakables such as glass or china) Goods over the value of £41.00 will be sent without insurance unless this is specifically requested and paid for separately so please be aware of this before ordering. Uninsured items are sent entirely at your own risk and we cannot be held responsible for any loss or breakages thereafter. In some instances, there may be an additional cost involved in shipping to the Channel Islands, Isle of Man Scottish Highlands and Islands and other far flung beautiful places. Please email before purchasing for confirmation. 
Country cottage collectables and Digforvintage will not be held responsible for a delayed delivery once it is in the hands of a third party. It goes without saying so here goes, wherever possible we use recycled packaging. This is because it’s what we do and it helps to keep the cost of delivery down. 
We are happy to ship worldwide, however the delivery costs quoted are for the UK only. Please email to discuss shipping costs before ordering.
Returns and condition of goods 
Please be aware that the items we sell at Country cottage collectables and Digforvintage are genuine previously used pieces and not from a factory in the Far East unless they are of course, from a factory in the Far East and as a consequence may show some signs of wear commensurate with age. What we consider a major fault or product damage will always be brought to your attention in the description but an item is likely to have some general wear in addition to that. Items will not be refunded due to being old, vintage or collectable. However the customer is always right and if you are unhappy with your purchase in any way, you may return it in the condition in which it was received and in the original packaging for a full refund minus original and any additional postage costs. We will accept returns within 10 working days of receipt. It is strongly recommended that you send returns via a secure delivery method such as recorded delivery because if they don’t come back you don’t get a refund. Any shipping costs incurred by us will be deducted from any refunds given on returned items. We are always happy to provide you with additional images or information please ask! If you would like to return the goods in person, please note our location on the Isle of Wight. See our location map on the Contact Us page here
All sizes are as near as we can get them but are approximate.
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